The Manager As Coach…Maximizing
The management style of coaching is the most effective way you can sustain employee productivity and effectiveness. This hands-on, one-of-the-team style of management provides a climate of trust that is conducive to keeping employees motivated and engaged in their work. There are 4 key qualities to effective coaching:
1. Loyalty: Employees today do not feel much loyalty from management. They have seen family and friends go through layoffs, they have seen an explosion in technology with corporate resources being funneled in that direction, and they do not feel secure in their jobs. While companies may no longer be able to guarantee “forever” employment, coaches can show loyalty to their employees in a number of ways:
2. Empathetic Listening: One of the most under-valued of all management skills is the ability to listen. A coach spends more time listening than managing. When an employee needs to be heard, the coach:
3. Skills Stretching: To run a team that is competitive, creative and innovative, the coach should create an environment where employees are given an opportunity to develop new skills. The coach should carefully evaluate the strengths, weaknesses, and confidence levels of each employee, and move individuals into areas where their skills can be expanded and their interests can be developed. Classes and seminars can be effective tools in achieving skills-stretching. However, sometimes all it takes to develop potential is added responsibility and encouragement all along the way.
4. Role Modeling: Coaches are role models whether they know it or not. The staff’s view of the coach can affect his/her attitude towards the entire organization. How each staff member feels about the coach can have a profound effect on how productive he/she is. Coaches can be excellent role models by:
Coaching is not easy. But the reward is great…a cohesive, alive “excited about
the future” team working together towards a shared vision. It is this type
of team that will keep a company competitive, innovative and on top in the
rapidly changing workplace of today.
Barbara Mintzer Copyright 2002 All Rights Reserved